www.maryjanefashion.com is a site operated by Loxmile Limited. We are registered in the UK under company number 10025460, our VAT number is 267 4982 52 and our registered office at 1 Haven Bank, Bolton, BL1 8JD. Our email address is: [email protected] Our dispatch address is: Unit A Bridgewater Building, Clyde Mill, Stewart Street, Bolton, BL1 3PA.
VAT, or value-added tax, will be charged to your order when you make a purchase from our website. Anyone buying from the UK or EU who is not using a valid VAT number will receive this charge once they are ready to check out. The VAT charge is added at checkout and is not reflected in the base prices on the site.
If you are buying goods from our site outside the UK or EU, you will not have to pay VAT. You do need to be aware that there may be import fees or duty charges for the goods you purchase from our store. Those will be paid locally when you pick up your item and will not be charged to you from our store.
If you are a European customer and you would like to be exempt from paying VAT, you can apply for a VAT company number. You can add this number to your account information, and the VAT discount will be applied to all future purchases. If you already have a valid VAT number, just enter it with your payment information when you are ready to check out. If you are signed in, we can save the information for you to use on future orders.
For those customers who have a valid VAT number, who have not had VAT removed from their final purchase amount, please get in touch with our customer service department to request a refund. We will need to check your VAT number through the European Commission VAT validator. It is a good idea to have your VAT number ready when you call for a refund. Once your number has been validated in our system, we will promptly issue you a refund for the full VAT amount for your order.
VAT is charged to all UK customers. We don’t charge custom taxes on UK orders however orders outside the EU may be applicable to custom fees, taxes and import fees. These are beyond our control and are the sole responsibility of the customer. As per government rules and regulations we are required to state the correct value of your order on the invoice that is included in your order. Import duties vary from country to country and this is something that we have no control over. If you (customer) decide not to pay your duties, taxes and import fees which results in the order being returned to us we will charge you the return shipping costs to us by the courier and also a restocking fee of 25% of the order value.
For any non UK EU customers that are VAT registered and their VAT number is valid, they will automatically qualify through the checkout process. If a customers VAT number becomes invalid, it is the duty of the customer to inform us immediately through email at [email protected]. We reserve the right to require proof of VAT registration at any point..
If you are a VAT registered customer and the VAT has NOT been removed from your shopping basket automatically, please email us at [email protected] call us on 01204 77 49 00 to authorise a refund of this VAT once you have placed your order. Your VAT number must pass the European Comission VAT number validator for us to do this so please have this number ready.