www.maryjanefashion.com is a site operated by Loxmile Limited. We are registered in the UK under company number 10025460, our VAT number is 267 4982 52 and our registered office at 1 Haven Bank, Bolton, BL1 8JD. Our email address is: [email protected]. Our dispatch address is: Unit A Bridgewater Building, Clyde Mill, Stewart Street, Bolton, BL1 3PA.
While we strive to offer the very best in wholesale clothing, we understand that mistakes happen and packages can become damaged or you may not receive the item you thought you were getting. If you are not satisfied with your purchase for any reason, please contact us to request a return. Return requests must be made within five (5) days of the receipt of your package. Please do not attempt to return the packages immediately after receiving them. Please contact us first at [email protected], this will let us know to expect your return and we can facilitate the process in the most efficient way possible.
What Your Return Will Cost You
While we do endeavour to provide a full refund when possible, if the product has no manufacturing defaults, then we may charge a 20% restocking fee on that return. This same restocking fee also applies to instances where the customer does not pay for their order or claim it within five (5) working days.
This restocking fee will increase to 50% of the original sale price if the stock has been held by the customer for longer than 14 days.
You will be responsible for any postage fees associated with the return package. You will also have to repack the item yourself. For best results, we recommend using an insured and registered post for all returns.
Preparing Your Return
You can get in touch with us at [email protected] or call us on 01204 77 49 00 and we will guide you through the return process. You will be provided with a form that will need to be filled out in full and then placed somewhere in your return package. If any item is returned to us without its accompanying return slip, we will not be able to process the return successfully.
The item will only be accepted as a return if it is in its original sale condition. We must be able to take your return and place it back for sale on our wholesale clothing site and expect to sell it to the next customer without any difficulty. If your return is worn, misshapen, modified, coloured, faded, washed or otherwise non-resalable, then we will not be able to accept it.
If the item is faulty, then we ask that you provide a photo of the damage. This will help us process your return faster.
We can also amend orders. If there is something missing from your package, please let us know within five (5) working days of receiving the package. We will work quickly to rectify the order for you and ensure that you are satisfied with your purchase.
MaryJane Fashion is not responsible for any damages or loss of goods that may occur while your return is being handled by a third party.
How We Process Returns
After the items have made it to our facility, we will process the return and issue a refund. You will be credited for the applicable amount of refund using the same method of payment you used to make the purchase initially. Please note that refunds may take up to five (5) working days to appear on your account.
Our returns team will check every item that comes into our facility and determine if it is eligible for a refund or an exchange. There may be instances where a faulty item claim is not legitimate or where the returned item does not meet the requirements of our return policy. If that occurs, then we will not grant a refund or an exchange to the customer and the item will be sent back to the customer.
Approximate refunds times:
- Bank Account payments will take 2 – 3 working days
- PayPal payments will take 1 – 2 working days
Not heard after 5 working days? If you have checked your return tracking status and still need help, please get in touch with our Customer Care Team at [email protected], quote your order number and details of the item(s) returned for a speedy response.
Returned by your own method? If 5 working days have passed and you’ve contacted the courier for your tracking status, please get in touch with us at [email protected], quote your order number, the item(s) returned and provide proof of return for a speedy response.
Contacting Us about a Return
If you have questions about your return and want to know if it has been processed yet, you may contact us by email at [email protected] to request an update. We process returns in the order they are received, and we do work as quickly as we can to process all returns in a timely manner.