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Returns Information

If for any reason you are not completely satisfied with any of your purchases, you can request to return the item(s) within 3 days of receipt of the goods.

 

Customers wanting to return/exchange item(s) should first contact us via email

Email: customerservices@maryjanefashion.com

Phone Number: +44 (0) 161 839 6133

 

* We reserve the right to deduct a 20% restocking fee on returns that do not have a genuine manufacturing fault, or if customers fail to pick up or pay for their order after 3 working days.

 

* The restock fee will go up to 50% after 14 days as this stock has been held for a long period of time.

 

All our items are sent out with a returns slip, which should be fully filled in and placed in the return bag.  If a return/exchange is received by us without a return slip, then we are unable to process the return. If you have misplaced your return slip please supply us with the following information; Email Address, Full Name, and Reason for Return.

 


 

Returns are only accepted in the original resalable condition. Returns will not be accepted if worn, de-shaped, de-coloured, customised, misused, washed, or in a non-resalable condition.

 


 

* Please email us if you have issues with faulty items, providing a picture of the damage.

 

* If you are missing any packs from your order, please contact us quickly within 3 working days to let us know, so that we can amend your order ASAP.

 

* The customer is liable for the cost of postage and packaging on any returned items. We recommend returning the goods by registered / insured post.

 

* We will not be liable for any loss or damage incurred whilst returns are held by third parties.

 

* Once the items are received by us and processed, a refund will be credited by the same method of payment with which you made your original payment. Refunds can take 3 working days to reflect in your account.

 

* All item(s) which are claimed to be faulty will be checked by our Returns Team, who make the decision if a refund/exchange is granted. If a faulty item request is not genuine or falls outside of the return policy, then a refund/exchange will not be granted and the item(s) will be returned to the customer. 

Returns Address



MaryJaneFashion, 32 Chatley Street, Manchester M3 1HX (UK)
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