Shipping to Europe

Priced from £14.99

Shipping to the UK

Priced from £9.99

Shipping to USA / Canada

Priced from £30

 

Frequently Asked Questions



Read below for answers to our most frequently asked questions. If you require further advice please contact us HERE


Wholesale


Do I have to pay VAT (Value Added Tax)?

20% Vat is only charged to UK customers and EU customers who do not have a valid VAT number, and is added to your basket at the checkout. Customers from outside of the EU will not be charged VAT, but may have to pay local import charges when receiving the goods. EU customers with a valid VAT number will not be charged VAT. Please familiarise yourself with your countries custom taxes and duties if you are unsure.

 

Can I split the packs?

Unfortunately the products are prepacked and we cannot split them up. A full breakdown of ratios and quantities are given on each styles product information.

 

Is there a minimum spend on your website?

We accept orders big or small - We do not have a minimum spend on the website.

 

Do you send samples out?

Unfortunately we are not able to send out samples at this moment in time. We are hoping to get a showroom opened up very soon so that customers are able to have a look at the products in person.

 

Can I use your product images on my website?

Yes you may use the pictures of any of the products that you have bought from us for the purpose of reselling the product only. We provide a front, back and closeup image of all garments. We do not allow the images to be used for marketing / advertisement or promotional material outside your own retail store or website.

 



Products


How often do you recieve new stock?

We have deliveries everyday, it depends on the season and time period of when we recieve stock. Please check back often for the latest styles and trends on our website!

 

Do you have a high-street store?

Yes, we have one store in Bolton high street! Be sure to pop in!

 

My chosen item seems to be out of stock, are you getting more in?

Popular listings that are out of stock will have a restock delivery date on the listing page. No not hesitate to contact us if there are specific items that you are waiting for!

 

I'm looking to place a custom order?

We can only accommodate custom orders for large quantities. Please contact us with specific details and we will certainly see what we can do!

 



Delivery


What delivery options do you provide?

UK Standard or UK Next Day Delivery, European Delivery, and International Delivery. We also give you the option of self pick up from our warehouse, or arrange your own courier - Please click here for more information

 

How much does delivery cost? Will I need to sign for delivery?

Please click here for postage costs. You do not need to sign up for delivery, however we would recommend creating an account as it will have all your information and order details stored.

 

What happens if my parcel is lost / damaged on arrival?

Please contact us telling us about your issue as soon as possible, we can then investigate this issue further with our couriers

 

Can you deliver to a different address than my billing address?

Yes, please log in to your account before you place your order to add an alternative address into the Address Book tab

 



Returns


How do I return an item?

Simply fill out your returns slip (in your parcel) Return to the stated address in its original condition and original package. You are liable for the postage costs. Please click here for more information

 

Can I have an exchange instead of a refund?

No, Not in all cases. Please contact our customer services team explaining why you want an exchange and what product you would like to change your order to. Please click here for more information.

 

Do you refund return postage costs?

No, You are liable for any returning postage costs.

 



Technical


How do I sign up for the newsletter?

Simply enter your email address in the Newsletter tab at the bottom right of the homepage or click here

 

How do I unsubscribe from your newsletters?

Click the Unsubscribe option at the bottom of your most recent Newsletter.

 

I have forgotten my password!

Don’t Panic! Simply visit MY ACCOUNT tab at the top of the homepage to change your password.

 

UK Shipping £9.99 - FREE Over £400 | Worldwide Shipping Available | ***VAT INFORMATION***